Internship – AI and Innovation in ServiceNow Analyst

Artificial Intelligence is transforming the way organizations work, automate processes, and deliver services. At Lombard Odier, we are exploring how AI can create concrete value for our employees and business teams. As an AI and Innovation in ServiceNow Analyst within the ServiceNow Center of Excellence, you will help identify, test, and promote innovative AI-powered solutions. This is a unique opportunity to gain hands-on experience with one of the world's leading enterprise platforms while working at the intersection of AI, automation and digital transformation.

Your Role

• Explore the latest AI capabilities available within the ServiceNow platform and stay up to date with emerging innovations.
• Identify opportunities where AI can improve processes, automate tasks and enhance the employee experience.
• Contribute to AI experiments, proofs of concept and pilot initiatives.
• Support the design, testing and evaluation of AI-powered solutions and AI Agents.
• Create practical documentation, presentations, and knowledge-sharing materials.
• Analyze adoption, user feedback, and key performance indicators to help maximize business value.
• Work closely with Technology & Operations teams to turn innovative ideas into impactful solutions.

Your Profile

• Currently pursuing a Bachelor's or Master's degree in Computer Science, Artificial Intelligence, Data Science, Engineering, Information Systems, Business Technology or a related field.
• Strong interest in AI, Generative AI and emerging technologies.
• Exposure to or interest in ServiceNow or other enterprise platforms will be highly appreciated.
• Knowledge of workflow automation or process improvement will be highly appreciated.
• Experience using AI tools and Copilot will be highly appreciated.
• Curious, analytical, eager to learn, strong problem-solving and critical-thinking skills.
• Able to communicate complex topics in a simple and structured manner.
• Comfortable collaborating with both technical and non-technical stakeholders.
• Organized, proactive and able to work independently.
• Fluent in English, ideally in French too.

What You Will Gain

• Hands-on experience with cutting-edge AI and automation technologies.
• Exposure to AI Agents, Generative AI and enterprise-scale digital transformation projects.
• The opportunity to work alongside experienced architects and platform specialists.
• Practical experience identifying, testing, and deploying innovative AI use cases.
• Insight into how AI solutions are evaluated, governed, and adopted within a leading financial institution.
• The chance to make a tangible contribution to Lombard Odier's AI journey and future ServiceNow roadmap.